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Fishlander Business Relationships

Fishlander, Inc. is an authorized affiliate of Amazon.com and eBay Partner Network, among other third parties. Our customer service and shipping for the Fishlander Sport Fishing SuperstoreTM is provided by Amazon.com. For product questions please contact Amazon.com toll free at 1- 866-216-1072.

For Fishlander Sport Fishing SuperstoreTM returns please contact Amazon.com's return center.

For products purchased on the Auction tab through eBay.com, please contact the eBay seller directly or if you have a complaint regarding eBay or the seller, please refer it directly to eBay at 866-643-2959, Representatives are available from Monday - Friday, 5AM-10PM PST, and Saturday - Sunday, 6AM-6PM PST. Please have your eBay user ID ready when you call.

These related Help pages at eBay may also help to answer your question:

  • What are the rules for selling on eBay?
    eBay's rules for sellers help ensure that transactions at eBay are safe and hassle-free. For example, sellers may not bid on their own items, refuse to sell an item after purchase, or ask a buyer to buy an item outside eBay. Click the above link to learn more about selling on eBay.
  • Does eBay offer buyer protection?
    eBay and PayPal both have Buyer Protection programs. Click the link above to learn more about these programs and the steps you can take to ensure a successful purchase.
  • What should I do if I don't receive my item?
    If you don't receive your item, or if your item wasn't what was described in the listing, first try to contact the seller. If you're unable to resolve the issue with the seller, go to My eBay and click the "Dispute Console" link. Then, click the "Items Not Received or Not as Described" link. This is the first step in making a claim.

Returns Policy Overview

You may return new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Fishlander Sport Fishing SuperstoreTM provides access to the entire catalog of Amazon.com items and sellers. If your purchase was not related to sport fishing, please be sure to visit our Product Specific Policies page for more information on returns for the various product lines (such as Kindle, toys, electronics, magazines, etc.). You may read the full policy by visiting Amazon.com's Return Policy.

Items that are Not Returnable

Amazon.com does not accept returns of the following items:
  • Items that are classified as hazardous materials or use flammable liquids or gases
  • Computer laptops, desktops, and Kindle more than 30 days after delivery
  • Any product missing the serial number or UPC
  • Downloadable software products
  • Gift cards and gift certificates
  • Pay As You Go (or prepaid) phone cards
  • Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
  • Items purchased from sellers other than Amazon.com
  • Some Jewelry orders (Learn more)
  • Grocery products and Gourmet gift baskets cannot be returned; however, Amazon.com will issue a full refund for damaged products sold by Amazon.com

Gift Returns and Refunds

The online Returns Center allows gift recipients to return items they received as a gift even if the order was not marked as a gift at the time of purchase. Just follow the instructions on Packing & Sending Your Return page. Please note that not all items are returnable.

ITEMS RETURNED BY THE GIFT RECIPIENT

Using the Online Returns Center

If you use our Online Returns Center to return a gift, you'll have the option to indicate the item was a gift. Once the return is processed, we'll send you an Amazon.com gift card for the amount of the returned item(s) to the e-mail address you enter on the Online Returns Center form. You'll need the order number to complete the returns process; this can be found on the packing slip.

(Don't worry--we won't let the gift giver know about your return.)

Not Using the Online Returns Center

If you received a gift directly from the gift giver and do not have the packing slip or order number (but you are certain it was purchased from Amazon.com), you can still return the gift to us. Please click one of the buttons to the right to contact Customer Service by e-mail or phone. We'll ask you some questions to help us find the order. If we're able to locate the order in our system, a representative will send you a link to print postage-paid return mailing label. Please include your e-mail address (or, if you don't have one, your mailing address) on a slip of paper inside the returned package. Don't worry--the gift giver will not find out about your return!

For orders that are returned to us without contacting customer service or using the online Returns Center, you'll have to pre-pay the return shipping costs, and the refund will be issued to the purchaser.

ITEMS RETURNED BY THE GIFT GIVER

Using the Online Returns Center

Visit the Online Returns Center and identify the gift as an item you purchased. Once the return has been processed, you will receive a refund to the original payment method.

Not Using the Online Returns Center

For items that are returned without using the online Returns Center, the refund is issued to the customer who placed the original order.

GIFTS PURCHASED FROM THIRD-PARTY SELLERS

Most items ordered from Amazon Marketplace sellers or from Amazon Merchants are not directly fulfilled by Amazon.com. If you receive a gift that was purchased and shipped from a third-party seller, you will need to ask the gift giver to contact the seller about the return. Seller contact information can be found on the invoice or packing slip shipped with the item. Refunds for orders purchased from other sellers will always be issued to the customer who placed the order.

UNDELIVERABLE GIFTS

The purchaser is refunded in cases when a package is returned to Amazon.com as undeliverable, whether the order was marked as a gift or not.

Partial Refunds

Partial Refunds will be issued for the following items:
  • Most items that are returned more than 30 days after delivery
  • Any item that has obvious signs of use
  • Any opened laptop or desktop computer. A 15% restocking fee will apply
  • Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted)
  • Any item not returned in the condition it was received
To find out more about how refunds are calculated, visit our Refunds page.

Exchanges

If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order. Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.

Items Purchased from other Sellers

As the Amazon.com Web site offers items for sale both by Amazon.com and by registered third-party sellers, it is important in the returns process to know from whom the item was purchased.
  • Visit Your Account and view the order. Click on the order number and the seller is listed at the top of your order information.
If the item to be returned was not sold by Amazon.com, you will need to contact the seller directly or follow the specific Amazon Merchant's return instructions found in the order summary of Your Account.

For more about third-party seller return policies and additional instructions, visit the following pages:

Subsidiaries
Amazon.com subsidiaries operating on third-party platforms, such as Warehouse Deals, may have different policies. Merchant policies are accessible before ordering, wherever product details are made available.

Large Items Shipped By Specialty Carriers

We are happy to accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return an item shipped via a specialty shipper, you visit our online Returns Center and request the return. We will follow up with instructions for returning the item. Note: Returns that are not the result of our error will be subject to a return shipping fee which will be deducted from the refund.

In-Store Returns

Items purchased from Amazon.com cannot be returned to a physical store (such as Target or Office Depot stores). Items purchased from Amazon Merchants such as Eddie Bauer or Macy's are subject to the individual merchant's return policy; please click the related link in the order summary in Your Account for more information.

Using our Return Mailing Label

The return mailing labels obtained from our online Returns Center are valid only for returns shipped within the U.S.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.

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